Course curriculum

  1. 1
    • IMPORTANT! ACTIONS TO TAKE TODAY. VERIFY YOUR NAME

    • Course Intro and Resources

    • How to use the online study platform

  2. 2
    • Lecture 1. Definitions

    • Lecture 2. Protocol. Order of precedence. Etiquette. Ceremonial

    • Lecture 3. Courtesy. Politeness. Good manners

    • Test your knowledge

  3. 3
    • Section Overview - Rules of business etiquette in oral communication

    • Lecture 2. Diplomatic titles and ranks: A must-have expertise for any professional

    • Lecture 3. Forms of address in verbal communication

    • Lecture 4. Greeting etiquette

    • Lecture 5: Handshake and hand-kissing. Introductions of another person

    • Test your knowledge

  4. 4
    • Section Overview - Rules of etiquette regarding business cards

    • Lecture 2. The format and role of business cards

    • Lecture 3. Rules of etiquette in giving and receiving business cards

  5. 5
    • Lecture 1: Rules of etiquette in written communications

    • Lecture 2: Etiquette in correspondence

    • Lecture 3: Business correspondence and via e-mail

    • Lecture 4: Codes of ethics

    • Lecture 5: Proper Online Etiquette

  6. 6
    • Section Overview - Protocol at social events. Hosting guests. Rituals and toasting etiquette​

    • Lecture 2. Overview of the different types of formal events

    • Lecture 3. Stages for organizing a formal event

    • Lecture 4. General rules of protocol in regards to hosting guests

    • Lecture 5. Rules for seating guests at formal events

    • Lecture 6. Seating of guests at a banquet or conference

    • Lecture 7. Rituals and formal addresses at official gatherings

    • Test your knowledge

  7. 7
    • Section Overview - Dress Codes and Protocol

    • Lecture 2. General rules of protocol for women's attire

    • Lecture 3. General rules for male attire

    • Lecture 4. Semi-formal and formal outfits

    • Test your knowledge

  8. 8
    • Module 8

    • Section Overview - Table Etiquette

    • Lecture 2. Arranging the table

    • Lecture 3. General rules of table etiquette

    • Test your knowledge